1and1.co.uk Support

I recently upgraded my WordPress platform (like 12h ago) and it required a slight higher version of MySQL than the previous database was created in. The web administration console let me create a new MySQL 5 db easily enough but then I hit a snag. I could not import the old data in the new database. The myPHPadmin page for the database would time out all the time. Thinking that it was a traffic issue I decided to try it late at night, but that did not work either.

A call to the 1and1 support center (which is open 24/7) and a fifteen seconds wait at a queue, I get this amazing tech guy who is friendly, cooperative, listens to me and promptly offers solutions. He was not condescending or “obviously” following a standard “blonde-secretary” script, but seamlessly moved on to the relevant info as we were tackling each issue. He uploaded a script in my website (after requesting my permission – technicality but highly appreciated), instructed me on how to edit if for my particular needs, as well as to how to edit the database export to work with it. I run the script and all worked out beautifully.

This whole process was 33 minutes, with some large chunks of time being wasted to uploading a 33MB database file and the script running, during which time he never exhibited any sign of impatience, frustration or pause due to lack of knowledge.

Why am I writing this? Because good tech support is hard to find, and when I find it I need to comment it and applaud it. That’s all.

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